Use Cases

13 Powerful Use Cases
for Convo11

If we'd have asked AI we could have probably come up with more ;)

In case you're wondering we have a robot for that...

We've set up 13 robots to help you with each and every one of these cases. But if you come up with another, just create your own robot. It's that easy.

Out-of-Hours Lead Handling

Out-of-Hours Lead Handling

Engage sales leads automatically when your team is offline, capturing interest and booking callbacks for the next day.

1
Re-Engaging Cold or Dead Leads

Re-Engaging Cold or Dead Leads

Warm up previously unresponsive contacts with contextual, helpful conversations that revive opportunities.

2
Explaining Finance Applications

Explaining Finance Applications

Guide users through complex finance forms, document requirements, or approval steps — all via text.

3
Appointment Reminders & Confirmations

Appointment Reminders & Confirmations

Reduce no-shows by sending friendly, automated SMS reminders and confirmations for upcoming appointments.

4
Upselling & Cross-Selling After Purchase

Upselling & Cross-Selling After Purchase

Proactively suggest upgrades, accessories, or complementary services after a purchase or enquiry.

5
Customer Feedback & Review Collection

Customer Feedback & Review Collection

Prompt customers for feedback or online reviews at just the right time to improve reputation and insight.

6
Subscription Renewals & Payment Nudges

Subscription Renewals & Payment Nudges

Remind users of upcoming renewals or failed payments, providing simple, actionable SMS prompts.

7
Abandoned Cart Recovery (for eCommerce)

Abandoned Cart Recovery (for eCommerce)

Bring back customers who left items in their cart with personalised reminders or discount offers.

8
Staff Rota & Emergency Cover Messaging

Staff Rota & Emergency Cover Messaging

Instantly notify staff of open shifts, cancellations, or urgent cover needs — with AI managing the responses.

9
Product Recall or Service Alert Notices

Product Recall or Service Alert Notices

Quickly notify customers of product issues, delivery delays, or safety alerts with guided next steps.

10
Lead Pre-Qualification

Lead Pre-Qualification

Qualify leads before handing them off to your team — gathering key info like budget, timeline, and needs via SMS.

11
Waitlist & Queue Updates

Waitlist & Queue Updates

Keep customers informed of their position in line or offer them chances to reschedule when delays happen.

12
Post-Quote Follow-Ups

Post-Quote Follow-Ups

Follow up with customers who've been quoted but haven't committed, helping overcome objections or offering time-sensitive incentives.

13

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